Effective Date: 24/10/2024

At Magibee Gifts, we strive to ensure our customers are satisfied with their purchases. However, we understand that there may be times when you need to cancel an order or request a refund. This policy outlines the conditions under which cancellations, returns, and refunds will be accepted.

1. Order Cancellations

1.1 Cancellation Before Shipment

• You may cancel your order at any time before it has been shipped. To cancel an order, please contact us at support@magibeegifts.com or call us at [Insert Contact Number] with your order details.
• Once the order has been processed for shipment, it cannot be canceled, but you may initiate a return after receiving the product.

1.2 Cancellation After Shipment

• If your order has already been shipped, you may still cancel it by refusing the delivery. Once we receive the returned package, we will process your refund (excluding shipping charges).

2. Return Policy

We accept returns for eligible products within [Insert Days] days of receiving the item, subject to the following conditions:

2.1 Conditions for Returns

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Certain items are non-returnable, including personalized or customized products, perishable goods (such as food items), and gift cards.
• The customer is responsible for the cost of return shipping unless the item is defective or damaged upon receipt.

2.2 How to Initiate a Return

To return an item, please contact us at support@magibeegifts.com with your order number and reason for return. We will provide instructions on how to return your item.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refunds

3.1 Refund Approval

• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Days] business days.
• Shipping fees are non-refundable unless the item was damaged or defective upon receipt.

3.2 Late or Missing Refunds

• If you haven’t received a refund within the expected time frame, please check with your bank or credit card provider first, as processing times may vary.
• If you have done this and still have not received your refund, please contact us at support@magibeegifts.com.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@magibeegifts.com with photos and details of the issue. We will provide a replacement or offer a full refund, including any shipping charges, upon verification of the issue.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at support@magibeegifts.com to arrange the exchange.

6. Contact Us

For any questions about cancellations, returns, or refunds, please contact us:

• Email: support@magibeegifts.com
• Phone: [Insert Contact Number]
• Mailing Address: [Insert Business Address]